09be Privacy Policy

For the purposes of this Privacy Policy, the data controller responsible for the personal data of players registered on the 09be platform is the operating entity behind 09be.io. References to "09be", "we", "us", or "our" throughout this document refer to this entity in its capacity as data controller.

As data controller, 09be determines the purposes and means by which player personal data is processed. Any questions regarding data controllership, data processing activities, or the legal bases relied upon for processing may be directed to our support team at [email protected].

09be collects personal data from players at different stages of the player relationship. The categories of data collected, and the context in which they are collected, are set out below.

2.1 Registration Data

When a player creates an account on 09be, we collect the following information:

• Full name — used to identify the account holder and match against payment and identity verification documents.
• Date of birth — used to verify that the player is aged 21 or above, as required by our eligibility criteria.
• Mobile number — used as the primary account identifier, for login security, and for communication regarding account activity.
• City or region of residence — collected to provide localised support and to confirm that the player is located within our service territory.
• Chosen username and encrypted password — used for account access control. Passwords are never stored in plain text.

2.2 Identity Verification Data

Where identity verification is required — for example, before approving a withdrawal above a certain threshold — 09be may request the following documents:

• National Identity Card (NID) — front and back image.
• Passport — bio-data page image.
• Driving licence — where used as a primary identity document.
• Proof of payment method ownership — screenshot or statement confirming that the bKash, Nagad, Rocket, or Upay account used for deposits is registered in the player's name.

2.3 Transaction Data

09be retains records of all financial transactions associated with a player's account, including:

• Deposit amounts, timestamps, and the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Withdrawal requests, approved amounts, and processing timestamps.
• Bonus allocations, wagering activity against bonuses, and bonus expiry records.
• Betting history — sports markets, stake amounts, odds accepted, and settlement outcomes.
• Casino and game session records — game title, session duration, wager amounts, and results.

2.4 Technical and Device Data

When you access the 09be platform, we automatically collect certain technical data to ensure the integrity and security of our services:

• IP address — used for fraud detection, geolocation verification, and security monitoring.
• Device type, operating system, and browser version — used to optimise the platform experience and diagnose technical issues.
• Session timestamps and page-access logs — used to detect suspicious access patterns and investigate security incidents.

2.5 Communications Data

When you contact the 09be support team by email, live chat, or WhatsApp, we retain records of that correspondence, including the content of your messages and the date and time of each interaction. This data is used to resolve your enquiry, improve our support service, and maintain an accurate record of the player relationship.

09be uses the personal data described in Section 2 for the following specific purposes:

09be does not use personal data for automated decision-making that produces legal effects or similarly significant outcomes without human review. Where automated systems flag an account for review (e.g., for suspected fraud), a member of the 09be team will conduct a manual assessment before any action is taken.

09be processes personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between 09be and the player — specifically, to operate the player's account, process bets and casino game sessions, and handle deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, age verification obligations, and fraud prevention duties.
• Legitimate interests: Processing is necessary for the legitimate interests of 09be, including platform security, fraud prevention, and service improvement, provided those interests are not overridden by the player's privacy interests.
• Consent: Where 09be seeks to send optional marketing communications (such as promotional offers), we will obtain the player's explicit consent before doing so. Players may withdraw consent at any time by contacting [email protected].

09be does not sell, rent, or trade player personal data. Data is shared with third parties only in the following strictly limited circumstances:

• Payment processors: To process deposits and withdrawals, 09be shares transaction data and payment method details with approved payment service providers, including bKash, Nagad, Rocket, Upay, and card processing networks. These providers are contractually bound to process data only for the purpose of completing the relevant payment transaction.
• Identity verification providers: Where a player's identity documents are submitted for KYC verification, 09be may use a third-party identity verification service to cross-check the submitted documents. Such providers operate under strict data processing agreements.
• Game providers: Third-party game studios (such as Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe) receive session data necessary to operate their games within the 09be platform. This typically includes an anonymised session token and stake/win data — not the player's full personal identity.
• Legal and regulatory authorities: 09be will disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or legally binding governmental request.
• Fraud prevention agencies: Where fraud is suspected, 09be may share relevant account and transaction data with specialist fraud prevention services to investigate and prevent financial crime.

The 09be platform uses cookies and similar tracking technologies to maintain session state, prevent fraud, and improve the player experience. The categories of cookies used are as follows:

• Strictly necessary cookies: These cookies are essential for the 09be platform to function. They maintain your login session, store your language preferences, and ensure the security of your account during an active session. These cookies cannot be disabled without breaking core platform functionality.
• Performance cookies: These cookies collect anonymised data about how players use the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used exclusively for internal platform optimisation and is not shared with advertisers.
• Functional cookies: These cookies remember preferences you have set during your session, such as display settings and notification preferences, so you do not need to re-enter them on each visit.

09be does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. Players who wish to manage or restrict cookies may do so through their browser settings. Note that disabling strictly necessary cookies will impair platform functionality and may prevent login.

09be retains player personal data for the periods set out below. These periods reflect the time necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, and resolve any disputes that may arise.

• Active account data: Retained for the duration of the player's registered account and for a period of five years following the permanent closure of the account, to satisfy AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years following the transaction date, in accordance with financial record-keeping obligations.
• Identity verification documents: Retained for the duration of the account and for five years post-closure. Original document images are stored in encrypted form and access is restricted to authorised personnel only.
• Customer support records: Retained for three years from the date of the last support interaction, to allow for the resolution of any subsequent related dispute.
• Technical and session logs: Retained for 12 months from the date of the session, unless a security investigation requires extended retention.

At the end of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

As a registered player on the 09be platform, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

• Right of access: You may request a copy of the personal data 09be holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data subject to AML or financial record-keeping requirements cannot be deleted before the end of the mandatory retention period.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy while we verify the correct data.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

09be implements a layered set of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• SSL/TLS encryption: All data in transit between your device and 09be's servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser's address bar confirms that an encrypted connection is active.
• Password hashing: Player passwords are stored using a one-way cryptographic hash function. 09be staff cannot view your password — if you forget it, a reset process is required.
• Access controls: Access to player personal data within 09be's internal systems is restricted on a strict need-to-know basis. Staff access is logged and monitored.
• Intrusion detection: 09be's platform infrastructure is monitored continuously for unusual access patterns, login anomalies, and signs of attempted intrusion.
• Secure data storage: Personal data is stored on servers with physical and logical access controls. Sensitive documents such as identity verification materials are encrypted at rest.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your 09be account, you must notify us immediately at [email protected] so that we can take prompt protective action.

The 09be platform does not contain links to external third-party websites. All navigation and content on the platform remains within the 09be.io domain. Game content provided by third-party studios is rendered within the 09be platform environment; players do not navigate away from 09be.io when playing these games.

09be is not responsible for the privacy practices of third-party payment providers (such as bKash and Nagad) when you interact with their own interfaces to complete a deposit or withdrawal. Players are encouraged to review the privacy policies of any payment provider they use.

The 09be platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under the minimum age, the account will be immediately closed, all data will be deleted subject to any legal retention requirements, and any balance held will be returned to the payment method used for deposit.

09be reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable legal requirements, or operational practices. The effective date at the top of this document will be updated whenever a material change is made.

Where a change is material — meaning it significantly affects how we use your personal data or the rights available to you — we will notify registered players via the mobile number or email address on their account before the change takes effect. Continued use of the 09be platform following notification of a material change constitutes acceptance of the updated Privacy Policy.

We encourage players to review this Privacy Policy periodically to stay informed about how 09be protects their personal data. The current version of the Privacy Policy is always available at 09be.io/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 09be holds about you, please contact our Data Support team using the details below. All privacy-related enquiries will be handled with appropriate confidentiality.

• Email: [email protected] — use subject line "Privacy Enquiry" or "Data Rights Request"
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, responses in English
• Response Commitment: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days of receiving a complete request

This Privacy Policy was last reviewed and updated on 1 January 2026. All prior versions of the 09be Privacy Policy are superseded by this document.